Terminology |
Explanation |
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Administrative Order |
An Assessment Type that happens |
Assessment |
a) In response to an advice that a Guest Accommodation is |
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operating without a license. |
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b) In response to a request from authorities to complete an |
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information gathering task |
Advisory Visit |
An Assessment Type, Offered by the Advisory Unit at DTCM, for a |
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Fee, prior to the Receive Guest Assessment (May also be requested |
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at any time) It is considered a mock assessment. |
Airport Property |
A Hotel Establishment located either within the international |
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passenger airport complex or in close proximity of the international |
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passenger airport (From Airport Main Arrival Gate: 2 km radius if |
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Airport is in the City, 5 km radius if Airport is in the suburb) |
All-Suite Property |
A Hotel or Resort where 90% or more of units offered are suites, |
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with no less than 75%of the full inventory being full suites i.e. |
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separate bedroom and living rooms. |
Announced Assessments |
Assessments that are announced upon arrival to the Hotel |
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Establishment and not before. |
Application Form |
A Form that the Hotel Establishment fills out to apply for a specific |
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purpose: (New Classification, Receive Guest, Renew, Upgrade, |
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Downgrade etc...) |
Assessment |
The process of auditing and documenting evidence to determine the |
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Hotel Establishment compliance with classification Criteria. |
Assessor |
DTCM Classification Assessors are authorised personnel who will |
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identify themselves with photo identification and an official business |
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card when assessing Hotel Establishments. |
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The assessor visits the establishment to conduct an “assessment” by |
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evaluating the current state of the surroundings, services and |
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facilities in order to determine the correct rating and compliance of |
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standards. |
AS - # |
This is Assessment number created on Classification Portal when |
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Hotel Establishment has launched an application process. The |
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number is unique for each and every application |
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Beachfront Property |
A Hotel Establishment located on and/or with direct access to the |
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beach. |
Beachside Property |
A Beachside Hotel Establishment is located a maximum of 500 |
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meters walking distance from the beach (to Hotel Establishment's |
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main entrance). All sea view rooms, must have sea facing view |
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(excluding bathrooms), and guests have access to the beach. |
Boutique Property |
A Hotel or Resort having between 10 and 100 rooms. Intimate, |
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luxurious, distinctive, (often with a unique design or concept) which |
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provides an exceptional and personalised level of accommodation, |
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services and facilities. This type of property tends to attract a niche |
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of customers looking for a special and differentiated property to |
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fulfil their individual needs. (Boutique Properties may introduce |
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different themes in each guestroom) |
Business Property |
A Hotel Establishment catering to the business traveller, often |
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located in the centre of the business or commercial heart of the city |
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A Hotel is a Hotel Establishment that provides paid lodging, meals, |
Budget Hotel |
and other services for travellers and tourists on a short-term basis. |
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Category |
Refers to a Hotel Establishment type: e.g. a Hotel, Resort, Hotel |
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Apartment, Guest House, Youth Hostel, University Campus, Holiday |
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Homes |
Classification Standard (also |
Are the unique standards expected at each category / rating. These |
known as Criteria) |
standards are grouped as follows: |
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• Licensing Criteria |
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• Operating Criteria |
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• Enhancing Criteria |
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A checklist exists for each category and rating which lists all the |
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standards. |
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Classification renewal |
An Assessment type conducted for the Annual Renewal of all Hotel |
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Establishment Categories and Ratings |
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Cleanliness Guidelines |
Guidelines used to determine the standard of cleanliness of the |
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internal / external environment, specifically: |
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• All finishes including glass, mirrors, wood etc., |
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• Furniture, fixtures and fittings including bathrooms, dressing areas |
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• Special attention must be given to ensure everything is dust free |
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and no evidence of marks or staining |
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• Safety of the guest is paramount and therefore the establishment |
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must be completely hazard free |
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Assessors should note that ‘ADEQUATE’ is not sufficient. Any |
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imperfections must be documented, reported and corrected by the |
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establishment within a specific timeframe |
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Compliance |
Conforming and adhering to Classification Standards and other |
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requirements stipulated by DTCM |
Condition Guidelines |
Guidelines used to determine the physical state of the internal / |
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external environment, specifically: |
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• The finishes of fabric and other material i.e. Leather, Drapes, |
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Covers etc., |
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• The condition of the furniture, fittings and equipment |
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• All equipment fully functioning and free from hazards |
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Assessors should note that ‘ADEQUATE’ is not sufficient. Any |
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imperfections must be documented, reported and corrected by the |
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establishment within a specific timeframe |
Convention Property |
A Hotel Establishment that can hold a convention type event on-site |
Criteria (also known as |
Are the unique standards expected at each category / Rating. These |
Classification Standard) |
standards are grouped as follows: |
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• Licensing Criteria |
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• Operating Criteria |
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• Enhancing Criteria |
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A checklist exists for each category and rating which lists all the |
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standards. |
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Desert Property |
A Hotel Establishment set in the Desert, which may be around an |
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oasis (minimum of 3 km radius of Desert surrounding) and reflects |
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the heritage and history of the country providing traditional desert |
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activities. |
Designator |
Are essential tools of the new Hotel Classification Scheme, which |
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promotes the specialties offered by the destination through its Hotel |
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Establishment Portfolio |
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They are symbols, which communicate to the consumer that a Hotel |
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Establishment caters to one or more specific markets. (This may be |
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by virtue of specialised facilities and services, or a unique style / |
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setting, such as Airport, All Suites, Beach Front, Beach Side, |
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Boutique, Business, City, Convention, family, Golf, Heritage, Island, |
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Shopping, Sport, Theme park, Spa, Desert and Wellness) |
Document Library |
Is a Page on the Dubai Classification Software where all important |
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documents are stored for reference (these can be uploaded by |
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DTCM or by the Establishments). It is a 2 way Document Library. |
DTCM - # |
This is application on Classification Portal which has been launched |
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by Hotel Establishment |
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Enhancing Criteria |
Is the Classification Standard which enhance the stay / experience of |
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the guest at the Hotel Establishment 50% of the enhancing |
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standards must be fulfilled. In the event that 50% standards are not |
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met, grace periods may be granted for implementation. |
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Enhancing Standards differ by Category and by Rating |
Evidence |
Anything that is presented in support or as proof of an Assessment. |
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(this is especially required when assessors mark Hotel |
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Establishments as deficient and not meeting a specific Criteria) |
Family Property |
A Hotel Establishment catering to the specific needs of the family |
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market and features family rooms |
Fine |
A sum of money required to be paid as a penalty for a Violation |
Floating Hotels |
To be Introduced |
Follow-up Assessments |
An Assessment Type that happens: |
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- To follow-up on unfulfilled criteria that have been given a grace |
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period to rectify. |
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_ In response to a specific complaint received by DTCM |
Generic Checklist |
A Checklist Used for the New Classification Assessment. E.g. A hotel |
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Generic Checklist will combine the key and infrastructural |
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Classification Standards for all Hotel Ratings (Budget to 5 Star) |
Golf Property |
A Hotel Establishment offering an 18 hole golf course (or 9 hole that |
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is played twice) within the Establishment complex |
Guest House |
A Guest House is either a converted house, etc… adapted to |
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accommodate overnight guests; or it may be a purpose built facility. |
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A Guest House is run as a commercial operation, with a minimum of |
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5 rooms It has public areas, which are for the exclusive use of the |
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guest. |
Heritage Property |
A Hotel Establishment which reflects the traditional style of the |
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building’s past, which may be restored or upgraded. Located within |
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the designated historic/heritage zones, or in buildings designated as |
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historic/heritage buildings by Dubai Municipality or the relevant |
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authorities. |
Holiday Homes |
A Holiday Home is an establishment that includes offering owned or |
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rental furnished Real Estate units that are rented on daily, weekly, |
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monthly basis. It involves renting the unit as a whole and not |
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partially as rooms or beds. (definition is yet to be confirmed by DTCM |
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and is subject to change) |
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Hotel |
A Hotel is a Hotel Establishment that provides paid lodging, meals, |
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and other services for travellers and tourists on a short-term basis. |
Hotel Apartment |
A Hotel Apartment shall signify a Hotel Establishment offering guests |
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a complete self-contained sole occupancy unit consisting of studios |
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and units with one or more bedrooms, a living room, and a kitchen |
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with cooking facilities and dining area. |
Hotel Establishment |
The Collective name that refers to one or all of the following e.g. a |
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Hotel, Resort, Hotel Apartment, Guest House, Youth Hostel, |
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University Campus, Holiday Homes |
Industry Partner Page |
Is the Hotel Establishment Page on the Dubai Classification Software |
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that allows the Hotel Establishment to apply, track applications and |
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assessments, receive assessment results, appeal, and communicate |
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with DTCM |
Informed Assessments |
Assessments that are Informed to Hotel Establishments prior to |
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arrival. |
Inspection |
The process of examining the Hotel Establishments to ensure its |
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compliance with the Classification Criteria. |
Inspector |
Those authorised personnel who visit the Hotel Establishments to |
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assess their compliance with the Classification Criteria. |
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The inspector visits the establishment to conduct an “inspection” by |
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scrutinising the compliance of standards and issuing violations |
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accordingly |
Island Property |
A Hotel Establishment located on an island (land totally surrounded |
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on all sides by water i.e. no road connection) offering |
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accommodation in either independent villa type units and/or |
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single/double villa type or room blocks that are not higher than the |
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height of a Palm Tree (maximum of ground level plus 1 additional |
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level). |
Licensing Criteria |
Are the mandatory standards against which full compliance is |
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required in order to receive a license to operate a guest |
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accommodation establishment and achieve a Classification Rating |
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i. All standards must be fulfilled. |
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ii. No exemptions are permitted. |
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iii. Failure to fulfil/rectify may result in downgrade or closure. |
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Licensing Standards differ by Category and by rating. |
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Mystery Assessments |
Assessments that occur Overnight and the Assessors will announce |
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themselves on departure. |
New Classification Assessment |
An Assessment type conducted: |
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- For the New Hotel Establishment after Dubai Municipality |
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completion certificate is issued. |
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- As a request to transform an existing building (new or |
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occupied) into a Hotel Establishment |
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- To change Category of Hotel Establishment |
New Establishments |
A Hotel Establishment that requests permission from DTCM to build, |
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convert or take over an existing property, from the date of issuance |
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of the Administrative Order for Criteria for the Classification |
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Scheme. |
Operating Criteria |
Are also mandatory standards, which are over and above the |
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Licensing Criteria, and which are deemed necessary to operate a |
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Hotel Establishment at each classification rating |
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i. All standards must be fulfilled |
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ii. No exemptions permitted, however: |
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iii. Grace periods may be granted by DTCM for |
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rectification/implementation of unfulfilled standards, subject to |
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submission and acceptance of formal “undertaking” by Hotel |
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establishments |
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iv. Failure to act within the specified grace period may result in |
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downgrade. |
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v. A limit is placed on the permitted number of occurrences where |
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operating standards are not met. |
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Operating Standards differ by Category and by Rating |
Pi |
Represents the ratio of the circumference of a circle to its diameter |
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which will always calculate at 3.14 |
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Rating Checklist |
Is the Individual Checklist for each Category Level or Grading (e.g. for |
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a 5 star hotel). It includes all Classification Standards required for |
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that Level. |
Rating |
The level or grading of a specific Category (e.g. 5 star , Deluxe etc…) |
Receive Guest Assessment |
An Assessment Type conducted prior to opening the Hotel |
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Establishments, to approve the receipt of guests into the Hotel |
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Establishment. It is also conducted each time new rooms are |
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added/opened to receive guests. |
Resort |
A Resort is a full service, amenity rich Hotel Establishment expanding |
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over numerous acres, which provides a destination experience to its |
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guests. Resorts differ from hotels, due to the range of additional |
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facilities and services provided, including F&B, sports, leisure, |
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entertainment, and shopping. |
Scoring |
A system that calculates the number of Classification Standards |
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achieved by the Hotel Establishment, and outputs a final result and |
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recommendation in the Dubai Classification Software. |
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Self-Assessment |
An Assessment that is completed by the Hotel Establishments on |
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their own properties, at the end of the application form. |
Shopping Property |
A Hotel Establishment situated within, or attached via a covered |
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pedestrian walkway (maximum 500m from Hotel Establishment |
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entrance to Mall entrance), to a Shopping Centre / Mall / Souk. |
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Defined by Dubai Municipality as having a minimum of 10,000 sq. ft. |
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and passageways which are covered or indoors, and are air |
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conditioned. |
Spa Property |
A Hotel Establishment that includes spa facilities which offer a |
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minimum of 10 treatment rooms and a wide range of customised |
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treatments. |
Sports Property |
A Hotel Establishment located inside or within close proximity (3km |
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radius) to a destination sports facility (defined as a facility with local |
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membership of a sporting federation or Dubai Sports Council with |
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full access to, and use of the main facility and the supporting / |
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ancillary services, facilities and staff e.g. stables, training pool; |
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OR |
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A Hotel Establishment which offers a variety (minimum of 4) of |
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sporting activities for its guests, with dedicated facilities and training |
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centres / professionals on site e.g. an academy / centre of |
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excellence, offering training programmes for each sporting discipline |
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offered e.g. Golf Course, Tennis Courts, Olympic swimming pool, |
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FIFA approved pitches, Athletic tracks, Cycling tracks etc. |
Spot Checks |
An Assessment type that is Ad-hoc, and conducted during the |
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license period |
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(In addition to the Annual Classification Assessment) |
System Registration |
The process by which All Hotel Establishments are registered and |
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mapped in the Dubai Classification Software |
Theme Park Property |
A Hotel Establishment which is part of a theme park, located within |
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or at the entrance, and designed to complement the various |
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attractions and characters in the zone it is situated in. (A 'theme |
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park' is a distinct style of amusement park, for a theme park has |
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landscaping, buildings, and attractions that are based on one or |
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more specific or central themes). |
University Campus |
A University Campus Hotel Establishment can be defined as |
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“Student" bedrooms rented to tourists or the general public by a |
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college or university, as follows: |
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• During Term Time - for family & friends of registered students |
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•Out with Term Time - for all |
Universal (Shamil) Employee |
Is a DTCM Counter Staff member who can work on all types of |
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applications e.g. Licensing/Classification and Permits/ Inspections |
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UNREG - # |
This is user registration number that has been created by Hotel |
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Establishment on Classification Portal |
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Upgrade/Downgrade |
An Assessment type that happens In response to a request by the |
Assessment |
Hotel Establishment to Upgrade / Downgrade |
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Violation |
Is the failure to meet the Classification Standards |
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Each occurrence and re-occurrence of a violation will result in action |
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and monetary fines. |
Wellness Property |
A retreat dedicated to offering a full range of health and wellness |
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treatments, cuisine and facilities, providing customised programmes |
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for each individual’s lifestyle improvement. Set against natural |
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breath taking backdrops / surroundings. Minimum treatment |
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capacity of 50% of maximum guests at any one time. |
Youth Hostel |
A Youth Hostel is a budget oriented, sociable Hotel Establishment |
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providing the options of Single, Double, and Family Rooms (Group |
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Rooms, i.e. Dormitory Style, can also be offered however as Gender |
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Specific). |